Payment Policy
This Payment Policy explains the payment methods and transaction currency accepted for purchases made through Novaliera, along with important billing, shipping, refund, and cancellation information connected with your purchase.
We want payment details to be clear before you place an order for clothing products such as dresses and shirts.
Accepted Payment Methods
Novaliera accepts the following payment methods:
- Shop Pay
- Apple Pay
- Google Pay
- PayPal Wallet
- Visa
- Mastercard
- American Express
- Diners Club
- Discover
The payment options available to you should be reviewed during checkout before completing your purchase.
Transaction Currency
All purchases through Novaliera are made in United States Dollars (USD).
Transaction Currency: USD
Billing Information
Please review the payment and billing information you enter during checkout and make sure it is accurate before submitting your order.
If you notice an issue relating to your payment or order information, contact us at info@novaliera.com.
No separate order-verification process is described in this policy.
Shipping
Novaliera ships to delivery addresses within the United States and provides free standard shipping.
Our current shipping estimates are:
Handling Time: 3 - 7 business days
Transit Time: 6 - 17 business days
Estimated Delivery Time: 9 - 24 business days
Business Days: Monday–Friday
Order Cut-Off Time: 4:00 PM (GMT-7)
Shipping Cost: Free standard shipping
Delivery timeframes are estimates rather than guaranteed delivery dates.
After shipment, tracking information is sent by email with a tracking link.
Please refer to the Novaliera Shipping Policy for complete shipping, processing, delivery, and tracking information.
Returns and Refunds
Eligible return requests may be submitted within 30 days from delivery.
After an approved returned item is received, it will be inspected within 1–3 business days after receipt.
If the return is approved following inspection, the refund will be processed within 10 business days after inspection and approval.
Approved refunds are issued to the original payment method.
Return Window: 30 days from delivery
Inspection Time: 1–3 business days after receipt
Refund Processing Time: Within 10 business days after inspection and approval
Refund Method: Original payment method
Return Shipping Cost: Free for approved returns and exchanges
Restocking Fee: None
Exchanges are available for eligible products.
Please refer to the Novaliera Return & Refund Policy for the complete return, exchange, and refund process.
Order Cancellations
Orders may be canceled before shipment.
If you would like to request a cancellation, contact Novaliera at info@novaliera.com as soon as possible.
Once an order has shipped, cancellation is no longer available. After delivery, you may request a return within the applicable 30-day return window.
Payment Questions
If you have a question about a payment or order, contact us at info@novaliera.com.
Our response time is within 48 business hours.
Contact & Business Information
Store Name: Novaliera
Operating Address:
140 East Broadway Avenue #25
Jackson, WY 83001
United States
Contact Email: info@novaliera.com
Operating Hours: 8:00 AM–7:00 PM (GMT-7)
Response Time: Within 48 business hours
The address above is Novaliera's Operating Address. It is provided for business identification and transparency and is not automatically a Return Address.
Please do not send returns to our Operating Address unless specifically instructed to do so as part of your approved return instructions. The applicable return destination or other instructions will be provided through the approved return process.