Shipping policy

Last updated: June 22, 2026

At Novaliera, we are committed to providing a clear and reliable delivery experience. This Shipping Policy explains where we ship, how orders are processed, the estimated delivery timeframe and the shipping costs that apply to purchases made through our website.

Shipping Destination

Novaliera currently ships orders to eligible delivery addresses within the United States.

Available shipping destinations will be confirmed during checkout. We do not currently offer international shipping.

Products Covered

This Shipping Policy applies to all products available for purchase through the Novaliera website.

All eligible products receive free standard shipping, regardless of the order value or number of items purchased.

Order Cut-Off Time

Our daily order cut-off time is:

16:00 (GMT-7), Monday through Friday

Orders placed before 16:00 (GMT-7) on a business day will begin processing on the same business day.

Orders placed after the cut-off time will begin processing on the next business day.

Orders placed on weekends or United States public holidays will begin processing on the next available business day.

Handling Time

Our standard handling time is 3 to 5 business days, Monday through Friday.

Handling time begins when an order enters processing and ends when the order is transferred to the shipping carrier.

During this period, we may verify the order, inspect the products and securely prepare the package for shipment.

Weekends and United States public holidays are not included in the handling period.

Transit Time

After an order has been dispatched, the estimated carrier transit time is:

4 to 12 business days

Transit time begins when the shipping carrier receives the package and ends when it is delivered to the customer.

Deliveries are made on business days, Monday through Friday, excluding weekends and applicable public holidays.

Estimated Total Delivery Time

The estimated total delivery period consists of:

Handling time: 3 to 5 business days
Transit time: 4 to 12 business days

Orders are therefore generally expected to arrive within 7 to 17 business days after processing begins.

Orders submitted after the daily cut-off time may require one additional business day. Depending on when an order is placed, the estimated delivery period may therefore be up to 18 business days from the order date.

Delivery estimates are not guarantees. Severe weather, carrier disruptions, public holidays, address problems or other circumstances outside Novaliera’s reasonable control may affect delivery.

Shipping Cost

Novaliera provides free standard shipping on all eligible United States orders.

There is:

No minimum order value
No standard shipping charge
No handling fee
No additional standard delivery fee based on the number of items ordered

The shipping cost displayed at checkout will be $0.00 USD for eligible orders.

Order Tracking

Once your order has been dispatched, we will send a shipping confirmation email containing the available tracking information.

Tracking information may require some time to become active after the carrier receives the package.

Customers are responsible for monitoring the tracking information and ensuring that someone can receive the package when necessary.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate delivery address during checkout.

Please review your:

Recipient name
Street address
Apartment, suite or unit number
City
State
ZIP code

We will try to update the address before the order is processed or dispatched, but changes cannot be guaranteed after fulfilment has begun.

Novaliera is not responsible for delivery delays or failed deliveries caused by incomplete or incorrect information submitted by the customer.

Delayed Orders

Tracking information may occasionally show limited movement while a package is travelling through the carrier’s network.

If your order has not arrived by the end of the estimated delivery period, contact us at info@novaliera.com with your order number. Our customer care team will review the available tracking information and assist you with the next appropriate steps.

Damaged or Incorrect Deliveries

Please inspect your order after delivery.

If your package or product arrives damaged, defective or incorrect, contact us as soon as possible at info@novaliera.com.

Include your order number and clear photographs of the product and packaging where applicable. Eligible damaged, defective or incorrect orders will be handled according to our Return and Refund Policy.

Currency and Third-Party Fees

All prices, shipping information and transactions on the Novaliera website are presented and processed in United States Dollars (USD).

If your bank, card issuer or payment provider converts the payment from another currency, it may apply its own exchange rate or transaction fees. These third-party charges are outside Novaliera’s control.

Contact Information

Contact our customer care team if you have questions about an order, shipment or delivery.

Store Name: Novaliera
Email: info@novaliera.com
Business Address: 140 East Broadway Avenue #25, Jackson, WY 83001, United States
Operating Hours: Monday to Friday, 10:00–17:00 (GMT-7)
Response Time: Within 2 business days