Orders placed before 16:00 (GMT-7), Monday to Friday, are processed within 3–5 business days. Once shipped, delivery takes 4–12 business days depending on your location. In total, most customers receive their orders within 7–17 business days. All orders include free tracked shipping within the United States.

Yes — we gladly accept returns and exchanges within 30 days of delivery, as long as your item is unused and in its original packaging. Once we receive and inspect your return, we’ll issue a refund or send your replacement at no extra cost. Simply email info@novaliera.com to start the process.

No — Novaliera provides a prepaid return shipping label via email once your return request is approved. We cover all standard return shipping costs and never charge restocking fees. Returning an item is completely free and easy.

We currently accept PayPal, which also allows secure debit and credit card checkout for guests without an account. All payments are processed in USD and protected by SSL encryption for your security.

Our customer care team is available Monday to Friday, 10:00–17:00 (GMT-7). You can reach us anytime by emailing info@novaliera.com or through our Contact Form. We aim to respond to all inquiries within 2 business days.

No — we never sell, rent, or trade your personal information. Your data is used solely to process orders, provide support, and improve your experience. To learn more or exercise your privacy rights, please visit our Do Not Sell My Personal Information page.