Sizing may vary between designs and suppliers, so we recommend reviewing the measurements and size information shown on each product page rather than relying only on your usual size.

Compare the listed measurements with a similar item you already own for the most useful reference. If you need assistance understanding the available sizing information, contact us at info@novaliera.com before ordering.

We make reasonable efforts to display product colours accurately. However, screen brightness, device settings, photography lighting and minor production variations may affect how a colour appears online.

Please review all available product images and descriptions before placing your order. A small difference in colour caused by screen display settings is not necessarily considered a product defect.

Contact us as soon as possible at info@novaliera.com with your order number and the correct address.

We will attempt to update your delivery details before processing or dispatch begins, but changes cannot be guaranteed once fulfilment is underway. Customers are responsible for checking that their name, street address, apartment or unit number, city, state and ZIP code are correct at checkout.

Tracking information may take some time to activate after your shipping confirmation email is sent. Packages may also move between carrier facilities without receiving a new scan at every stage.

Please allow time for the carrier’s system to update. If your order has not arrived by the end of the estimated delivery window, contact us with your order number so we can review the available tracking information.

Yes. Clothing may be carefully tried on to check its fit, provided it remains unworn beyond that inspection and is returned in its original condition.

Eligible non-defective returns must be free from stains, odours, washing, alteration and customer-caused damage, with the original tags and packaging included where applicable. Return requests must be submitted within 30 calendar days of delivery.

If your preferred replacement is available, we will arrange the exchange after receiving, inspecting and approving your returned item.

If the requested size, colour or replacement product is unavailable, we will issue an approved refund to the original payment method instead. You will receive an email confirmation once the refund has been issued.